We love Hospitalitynet.org’s updated and occasionally hilarious list of hotel technology do’s and don’ts.
A few of our favorite tips, plus, how to really knock our socks off:
DO…
- Put some free bottles of water in the mini bar so that they are nice and cool, then add some soda, juice and tasty (still complementary) snacks. Free alcohol would really be pushing it, I know, but it has been done.
- Check all the peep-holes on guest room doors to make sure they are secure, and installed in the correct direction, and if possible, keep shady characters from even getting that close to your guests’ rooms.
- Clearly display broadband charges, if your hotel has any, or… never charge for broadband!
- Have an emergency torch/flashlight in the guest room and a back-up generator.
- Have a shelf in the toilet cubicle where guest’s can place their mobile phone/PDA and maybe a book, and consider stocking the shelf with a couple area-appropriate travel magazines.
- Make sure your guest room safe is bolted down to a floor or wall and cannot be easily removed, and that the safe code is a little more challenging than 11111.
- Provide MAC computers in the business center, and not just Window’s PC’s; bonus points for iPad access.
- Have a person to monitor social networking sites for mentions about your hotel, and encourage that person to join the conversation! HMS tells you how.
- Monitor what is written about you on sites like Trip Advisor and learn how to be proactive about your reputation management.
And our favorite DON’T…
- Automatically believe that by putting loads of technology into your hotel that the guest experience will be enhanced. So true. The best technology doesn’t hold a candle to authentic, passionate people.
Hoteliers: looking for more great tips? Take a few moments to read Terence Ronson’s recent review of the Ritz Carlton Pu Dong.
Share your hotel technology do’s and don’t in the comments.
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