The Stafford Hotel London recently rolled out the Baggage Emergency Response Squad to help guests whose luggage winds up lost on the flight over. The hotel provides the guest with a complimentary “first aid kit” containing toiletries, wool socks, and packaged “knickers.”
From their press release:
It’s an all too familiar occurrence: a weary traveller steps off the plane and walks to the baggage claim only to find their luggage didn’t arrive with them despite paying a significant checking fee. Recognizing the stress that ultimately ensues, The Stafford London by Kempinski has implemented a new army of knights in shining armor ready to come to each frazzled traveller’s rescue.
The hotel’s “Baggage Emergency Response Squad” is on call 24-hours a day, eager to bring guests peace of mind by alleviating the headaches that come with misplaced luggage. Lead by Assistant Head Concierge, Peter Knell (boasting 15 years experience as a concierge in London), this elite team springs into action the moment a guest walks in the door sans bags with a three-step operation:
1. Immediate First Aid – Upon arrival, guests receive their own “First Aid Kit.” These customized, complimentary packs are stocked with essential personal items and are tailored for both men and women. They include:
• Packaged “knickers” from fine English retailers Turnbull & Asser or Rigby & Peller
• Pair of wool socks from the Jermyn Street establishment New & Lingwood
• Customized Stafford teddy bear for children who may have stowed teddy away
• The hotel’s signature Floris bath products with additional necessities including a toothbrush, toothpaste, hairbrush, deodorant, razors, shaving cream, and contact solution2. Hostage Negotiations – While the guest is relaxing in the comfort of their suite, the squad will consult with the airlines on the guest’s behalf to ensure expedited arrival of the detained luggage.
3. Quick Cleanup – To ensure guests have a fresh start the next day, the squad can also provide fast, complimentary laundering of arrival clothes. Immediate shopping on behalf of the guest to replace necessary items such as a suit for the next’s day’s business meeting can also be arranged; all items can be provided within two hours pending time of day (additional costs may apply*).
