According to Elizabeth Olson of the New York Times (12/1/09), Kimpton Hotels is using “wonderful and bizarre” amenities to build loyalty instead of just cutting room rates.
For Greg McHale, who travels 50-60 days a year, this means finding Snickers bars, Diet Pepsi and “a compact disc of his favorite electronic dance music” when he checks into his room. “The level of personal attention really blows me away,” says Greg.
What “wonderful and bizarre” amenities could your hotel offer?
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What a great resource!